Hello.
Our warehouse has replaced your product under warranty, and shipped it to you!
Remember to look at your status occasionally, as ERMA updates it real time!
Thank you!
Customer Service Department | Klein Electronics, Inc. | Since 1991
349 N. Vinewood Street | Escondido, CA. 92029 | 800.959.2899
Klein Electronics, Inc. 2017 www.HeadsetUSA.com 760.781.3220 800.959.2899